Refund policy

Eligibility

You must start the return process within thirty (30) days of receiving your order.

Tenhold inspects all returned items. To be eligible for a refund, a product must be:

• New or in unused condition
• Unaltered
• Returned with all original packaging and documentation, including receipt of purchase

Refund or replacement is contingent upon verification that the product meets these return eligibility requirements.

The following products are not eligible for return:

• Custom-built or engineered-to-order components
• Parts manufactured to customer drawings or specifications
• Any product that has been installed, modified, or damaged
• Electronics

Return Process

To return a product, contact Tenhold at www.tenhold.com or call (877) 455-6886. Have your order information, receipt of purchase, and reason for return ready.

Tenhold will issue you a Return Material Authorization (RMA) number. You are responsible for all shipping and handling costs unless the return is due to a shipping error, verified defect, or product recall.

Tenhold is not responsible for products lost or damaged in transit.

Reasons for Return